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Terms of service

The Gather Group Limited

Last updated: 28th May 2026

1. These terms

  1. What these terms cover. These are the terms and conditions on which you can use www.hellogather.com and www.gatherguests.com (Our Sites) and on which you can create your digital RSVP service and use that website (Your RSVP Site) either as a guest or registered user.
  2. Why you should read them. Please read these terms carefully before you use Our Sites and Your RSVP Site. If you do not agree to these terms you must not use Our Sites.

    These terms tell you:
    • who we are;
    • how we will provide our services to you;
    • how you can create and use Your RSVP Site;
    • your responsibilities to us in respect of your use and your guests' use of Your RSVP Site;
    • how you can cancel or close down Your RSVP Site or cease to be a registered user of Our Sites;
    • what to do if there is a problem; and
    • other important information.
  3. There are other terms that will apply to you. In addition to these terms the following also apply to your use of Our Sites and Your RSVP Site: Our Privacy Policy, which sets out the terms on which we process any personal data which we collect from you, or that you provide to us, in line with the UK GDPR and the Data Protection Act 2018; and the data processing terms set out at clause 16, which apply where we process personal data of your guests on your behalf. Our Privacy Policy also sets out information about the cookies which we use on Our Sites. By using Our Sites and Your RSVP Site you consent to such processing and you warrant that all data provided by you is accurate.
  4. Our right to change these terms. We reserve the right to amend these terms, together with our Privacy Policy, from time to time. Every time you wish to use Our Sites or Your RSVP Site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in May 2026. Whenever we revise these terms we will give you notice by stating that the terms have been amended and the relevant date at the top of our policies page.

2. Information about us and how to contact us

  1. Who we are. We are The Gather Group Limited, a company registered in England and Wales. Our company registration number is 06997585 and our registered office is at 30 Gay Street, Bath, Somerset, BA1 2PA. Our registered VAT number is GB977820864.
  2. How to contact us. You can contact us by writing to us at [email protected] or 30 Gay Street, Bath, Somerset, BA1 2PA.
  3. How we may contact you. If we have to contact you we will do so by writing to you at the email address or postal address you provided to us through Our Sites.
  4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Your RSVP site registration

  1. How we will accept your registration. Our acceptance of your registration will take place when we email you to accept it, at which point Your RSVP Site will come into existence.
  2. If we cannot accept your registration. If we are unable to accept your registration, we will inform you of this in writing and, if possible, explain the reasons why.
  3. Your password. We will provide you with a password (or you will choose a password) to access Your RSVP Site, which you will be responsible for keeping confidential. We ask that you do not share this with anyone. If you know or suspect that anyone other than you knows your user identification or password, you must promptly notify us at [email protected].

4. Using your RSVP site services

  1. What is provided. Registering with us allows you to create an RSVP website which will be available online for you to share your celebration plans with family and friends. For details please see www.hellogather.com.
  2. Trial and paid access. When you register with us, we provide you with free access to Your RSVP Site for a trial period of 21 days, starting on the date your account is created (the "Trial Period"). During the Trial Period you can build and customise Your RSVP Site. To send invitations, open RSVPs to your guests, or otherwise continue using Your RSVP Site beyond the Trial Period, you must pay our one-off fee (see clause 8). Once payment is received, your account becomes a paid account and the deletion mechanism in clauses 4.7 and 4.8 ceases to apply.
  3. We are not responsible for websites we link to. When setting up and customising Your RSVP Site you can choose whether to allow access through Your RSVP Site to third-party websites (for example, hotel reservations). The sharing of your personal data with these sites is governed by our Privacy Policy. Where Our Sites contain links to other sites and resources provided by third parties, these links are provided for your information only and should not be interpreted as approval by us of those linked websites or any information you may obtain from them. Any use of these third-party sites will be governed by their own terms and conditions and we will not be responsible for your or your guests' use of such sites.
  4. Your responsibilities. You are responsible for the creation and management of Your RSVP Site and for the activity on your site, including that of your guests and any third parties who visit Your RSVP Site. You are also responsible for ensuring that your guests are aware of these terms and our policies, and that they comply with them. Their failure to comply with our policies may result in us having to take action to protect Our Sites in accordance with clause 10.
  5. Content Standards. Whenever you or other users upload content to Your RSVP Site, or communicate with other users of Your RSVP Site, you and all other users must comply with Our Content Standards set out in clause 9.4.
  6. Availability of paid accounts after your celebration. Once you have paid for Your RSVP Site, it will remain available to access for 90 days after your celebration date. We will send you a reminder before your account is closed. After this 90-day period, we will remove Your RSVP Site from Our Sites.
  7. Expiry of the Trial Period. If we have not received payment from you by the end of the Trial Period, your access to Your RSVP Site will be suspended at the end of day 21. During the Trial Period we will send you reminder emails approximately 7 days before the Trial Period ends (around day 14) and approximately 24 hours before the Trial Period ends (around day 20). These reminders will be sent to the email address registered against your account; it is your responsibility to ensure this email address is current and that our emails are not filtered as spam.
  8. Grace period and deletion. Following suspension under clause 4.7, your account and all associated content (including Your RSVP Site and any data uploaded to it) will be retained in a suspended state for a further 30 days (the "Grace Period"). During the Grace Period you may reactivate your account by paying our fee in accordance with clause 8, at which point your account will be restored and become a paid account. If we have not received payment by the end of the Grace Period, your account and all associated content will be permanently deleted from our systems. Deletion is final and we will not be able to recover your account or its contents after this point. By creating an account you acknowledge and accept that this automatic deletion is part of how we operate the service and you agree that we may delete your account and content on this basis.
  9. Backups. You are solely responsible for retaining your own copies of any content you upload to Your RSVP Site. We do not provide a backup or export service in the event of deletion under clause 4.8 or closure under clauses 4.6 or 11.

5. Uploading content to your RSVP site

  1. You need to comply with Our Content Standards. Whenever you or other users (for whom you are responsible in accordance with clause 4.4) upload content to Your RSVP Site, or communicate with other users of Your RSVP Site, you and all other users must comply with Our Content Standards set out in clause 9.4.
  2. Your responsibility for loss and damage for failure to comply with Our Content Standards. By using Our Sites and Your RSVP Site, you represent and warrant that any contribution complies and will comply with Our Content Standards set out in clause 9.4, and you agree to indemnify us for any breach of this warranty. This means that you will be responsible for any loss or damage we suffer as a result of a breach of Our Content Standards.
  3. Ownership of uploaded content. Any content you upload to Your RSVP Site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content but you grant us a limited licence to use, store and copy that content and, if necessary for legal purposes, to distribute it and make it available to third parties.
  4. Our right to disclose your identity to third parties. We retain the right to disclose your identity, or the identity of the uploader of any content, to any third party who is claiming that content posted or uploaded to Your RSVP Site constitutes a violation of their intellectual property rights.
  5. Our right to remove content. We have the right to remove any post or content uploaded to Your RSVP Site if, in our opinion, it does not comply with Our Content Standards set out in clause 9.4.
  6. You are solely responsible for securing and backing up any content which you upload to Your RSVP Site. We shall not be responsible for any loss of information or data that may occur when using Your RSVP Site.

6. Your rights to make changes

  1. If you wish to make a change to Your RSVP Site after its creation, you may log in to your account and make changes as many times as you like.
  2. If you are unable to make the changes you want, or the consequences of making the change are unacceptable to you and you wish to discuss this further, please contact us using the details in clause 2.2.

7. Our rights to make changes

  1. Minor changes to Your RSVP Site. We may change Your RSVP Site to reflect changes or updates in relevant laws and regulatory requirements, and to implement minor technical adjustments, improvements and updates (for example, to address a security threat). These changes will not affect your use of Your RSVP Site.
  2. Changes to Our Sites. We may update and change Our Sites from time to time to reflect changes in our services, our customers' needs and our business priorities.
  3. We may suspend or withdraw Our Sites. We do not guarantee that Our Sites, or any content on them including Your RSVP Site, will always be available or uninterrupted. We may suspend, withdraw or restrict availability of all or any part of Our Sites for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
  4. Events outside of our control. As outlined in clause 7.3, we do not guarantee that Our Sites, including Your RSVP Site, will be accessible at all times. We will not be liable or responsible for any failure to access or delay in accessing Our Sites, including uploading information and documentation to Your RSVP Site, that is caused by an Event Outside of Our Control. An "Event Outside of Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

8. Charges for our services

  1. Service Levels. We only offer one service level on Our Sites. Account creation includes a 21-day Trial Period as described in clause 4.2. To continue using Your RSVP Site beyond the Trial Period, including to open RSVPs to your guests, you must pay our one-off fee. The current fee is set out on our pricing page at www.hellogather.com.
  2. Statutory cancellation right (14 days from payment). You have 14 days, starting with the day after you pay for our services, to cancel your subscription and receive a full refund to your original payment method. To cancel, please contact us using the details in clause 2.2. Refunds can take up to 30 days to process; please contact us if you have not received your refund within this time. This right is in addition to, and independent of, the Trial Period in clause 4.2.
  3. Cancellation after the 14-day period. If you choose to cancel your subscription more than 14 days after the day you paid for our services, the fee will be non-refundable and your account will be closed. Your content will not be saved.

9. Prohibited uses

  1. You and your guests may use Our Sites and Your RSVP Site only for lawful purposes.
  2. You must not use Our Sites or Your RSVP Site:
    • in any way that breaches any applicable local, national or international law or regulation;
    • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
    • for the purpose of harming or attempting to harm any individual or minor in any way;
    • to send, knowingly receive, upload, download or re-use, or authorise in any way your guests sending, knowingly receiving, uploading, downloading or re-using, any material which does not comply with Our Content Standards in clause 9.4;
    • to transmit, or procure the sending or uploading of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
    • to knowingly transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  3. You also agree not to reproduce, duplicate, copy or re-sell any part of Our Sites; and not to access without authority, interfere with, damage or disrupt any part of Our Sites, any equipment or network on which Our Sites are stored, any software used in the provision of Our Sites, or any equipment, network or software owned or used by any third party.
  4. Our Content Standards. These content standards apply to any and all material which you or your guests contribute to Our Sites and/or Your RSVP Site (Contributions).
  5. You and your guests, and any other individual to whom you provide access to Your RSVP Site, must comply with the spirit and letter of the following standards, which apply to each part of any Contribution as well as to its whole. Contributions must:
    • be accurate (where they state facts);
    • be genuinely held (where they state opinions); and
    • comply with applicable law in the UK and in any country from which they are posted.
    Contributions must not:
    • contain any material which is defamatory of any person;
    • contain any material which is obscene, offensive, hateful or inflammatory;
    • promote sexually explicit material;
    • promote violence;
    • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
    • infringe any copyright, database right, trade mark or intellectual property of any other person;
    • be likely to deceive any person;
    • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    • promote any illegal activity;
    • be threatening, abusive or invasive of another's privacy, or cause annoyance, inconvenience or needless anxiety;
    • be likely to harass, upset, embarrass, alarm or annoy any other person;
    • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
    • give the impression that they emanate from us, if that is not the case;
    • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
    • promote any political opinion or propaganda.

10. Suspension and termination

  1. Breach of our policies. We will determine, at our discretion, whether there has been a breach of these terms or any of our other policies governing the use of Our Sites and Your RSVP Site (see www.hellogather.com/our-policies). If a breach of our policies occurs, we may take such action as we deem appropriate.
  2. Consequences of a breach. Breach of these terms, on which you and your guests are permitted to use Our Sites and Your RSVP Site, may result in us taking all or any of the following actions:
    • immediate, temporary or permanent withdrawal of your right to use Our Sites and access to Your RSVP Site;
    • immediate, temporary or permanent removal of any post or material uploaded to Your RSVP Site;
    • issue of a warning to you;
    • legal proceedings against you for reimbursement of all costs on a full indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
    • further legal action against you;
    • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  3. Our liability for actions in response to a breach. We exclude liability for actions we may take in response to breaches of these terms. The consequences set out in clause 10.2 are not limited, and if necessary we may take any other action we reasonably deem appropriate.

11. How to close down your RSVP site

  1. Tell us you want to close down Your RSVP Site. Please let us know by doing one of the following:
    • Email: email us at [email protected] Please provide your name, home address, details of Your RSVP Site and, where available, your phone number and email address.
    • By post: write to us at 30 Gay Street, Bath, Somerset, BA1 2PA, including details of Your RSVP Site and your name and address.
  2. Refunds. If you close down Your RSVP Site within 14 days of paying for our services, you will be entitled to a refund in accordance with clause 8.2. If you close down Your RSVP Site after that period, the fee will be non-refundable in accordance with clause 8.3.

12. If there is a problem

  1. How to tell us about a problem. If you have any questions or complaints about Your RSVP Site, please contact us and we will try our best to resolve them. You can write to us at [email protected] or 30 Gay Street, Bath, Somerset, BA1 2PA.

13. Our responsibility for loss or damage suffered by you

  1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we will be responsible for loss or damage you suffer that is a reasonably foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. We are not, however, responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is reasonably foreseeable if it is obvious that it will happen, or if at the time of registration both we and you knew it might happen.
  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and for fraud or fraudulent misrepresentation.
  3. We are not liable for business losses. We only supply Our Sites for domestic and private use. If you use Our Sites for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

  1. How we will use your personal information. We will use the personal information you provide to us in accordance with our Privacy Policy. That policy sets out the terms on which we process any personal data which we collect from you, or that you provide to us, in line with the UK GDPR and the Data Protection Act 2018.

15. Cookies

  1. Use of cookies. Our Sites use cookies and similar technologies. Strictly necessary cookies are always on. Non-essential cookies (analytics, functionality and targeting) are only placed on your device with your active consent, which you give through the cookie banner shown when you first visit Our Sites. You can change your cookie preferences at any time using the cookie settings link in the footer of Our Sites. Full details are set out in our Privacy Policy.

16. Data processing terms

This clause sets out the terms on which we process personal data of your guests on your behalf when you use Your RSVP Site. It applies in addition to the rest of these terms and is intended to satisfy the requirements of UK GDPR Article 28.

  1. Roles. For personal data submitted by your guests through Your RSVP Site (including names, contact details, RSVP responses, dietary requirements, accessibility needs, song requests, messages and any other information they provide), you are the data controller and we are the data processor. You decide what personal data to collect from your guests and what to do with it; we handle that data on your behalf under these terms.
  2. Details of the processing. The subject matter of the processing is the operation of Your RSVP Site. The duration is the period during which your account is active, subject to the deletion mechanism in clauses 4.6, 4.7 and 4.8. The nature and purpose is to enable your guests to respond to your celebration, to display their responses to you, and to enable you to manage your guest list. The types of personal data and categories of data subjects are set out in our Privacy Policy.

  3. Our obligations as processor. When acting as processor under this clause, we will:

    • process the personal data only on your documented instructions, which for these purposes are the instructions you give through your use of Your RSVP Site and the settings you choose, together with any further written instructions you give us by email to [email protected];
    • ensure that everyone authorised to access the personal data is bound by an appropriate duty of confidentiality;
    • implement appropriate technical and organisational security measures as required by UK GDPR Article 32, taking account of the nature of the data and the risks involved;
    • assist you, taking into account the nature of the processing and the information available to us, in fulfilling your obligations to respond to requests from data subjects exercising their rights under UK GDPR Articles 12 to 22;
    • assist you in meeting your obligations under UK GDPR Articles 32 to 36 (security, breach notification, data protection impact assessments and prior consultation), again taking account of the nature of the processing and the information available to us;
    • notify you without undue delay after becoming aware of any personal data breach affecting personal data we process on your behalf;
    • make available to you all information reasonably necessary to demonstrate compliance with this clause 16, and allow for and contribute to audits, including inspections, conducted by you or an auditor mandated by you, subject to clause 16.9 below;
    • tell you immediately if we consider that an instruction from you infringes UK GDPR, the Data Protection Act 2018 or any other applicable data protection law.

  4. Your obligations as controller. You confirm that:

    • you have the legal right to collect and use the personal data of your guests in the way that you do through Your RSVP Site, including (where required) by giving them appropriate privacy information and obtaining any consents needed (for example, in respect of dietary or accessibility information that may amount to special category data);
    • your instructions to us (including your choice of settings and the information you ask your guests to provide) comply with data protection law;
    • you will respond to requests from your guests to exercise their data protection rights, and you will tell us if you need our assistance to do so.
  5. International transfers. We will not transfer personal data we process on your behalf outside the UK or European Economic Area unless: (a) the transfer is to a country covered by UK adequacy regulations; or (b) we put appropriate safeguards in place under UK GDPR Article 46 (for example, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses). Where any of our sub-processors are located outside the UK, the relevant transfer mechanism is identified in the sub-processor list in clause 16.7.
  6. Sub-processors - general authorisation. You give us general authorisation to engage the sub-processors listed in clause 16.7 to process personal data on your behalf. We will impose on each sub-processor, by written contract, data protection obligations that are equivalent to those set out in this clause 16. We remain fully liable to you for any failure by a sub-processor to meet its data protection obligations.

  7. Our current sub-processors. We use the following sub-processors to process personal data of your guests on your behalf:

    Sub-processor Purpose Location Transfer mechanism (if outside UK/EEA)
    Amazon Web Services EMEA SARL Cloud hosting for the Gather application, database and uploaded content. All guest data is stored in AWS's London (eu-west-2) region. United Kingdom Not applicable - UK.
    Amazon Web Services EMEA SARL (SES) Delivery of transactional emails relating to Your RSVP Site (for example, RSVP confirmations and notifications to guests). Operates within the same UK AWS environment. United Kingdom Not applicable - UK.
    Stripe Payments Europe Ltd Processing of guest payments where you have enabled Gift Fund. Card details are submitted directly to Stripe and we do not see or store them. Stripe acts as an independent controller for the payment data it handles. Ireland (EEA) UK adequacy regulations (EEA recognised as providing equivalent protection).

    We also use the following sub-processors to process host data only (i.e. data we hold about you as account holder, not data about your guests). These are listed here for transparency. Because they do not process guest data, they fall outside the Article 28 authorisation in clause 16.6 and are governed by our Privacy Policy.

    Sub-processor Purpose Location Transfer mechanism (if outside UK/EEA)
    Klaviyo Inc Delivery of marketing emails to hosts. Klaviyo does not process guest data. United States UK Addendum to the EU Standard Contractual Clauses, as set out in Klaviyo's Data Processing Addendum.
    Trustpilot A/S Collection and display of customer reviews. We share host email addresses with Trustpilot so that review invitations can be sent. Denmark (EEA) with UK operations UK adequacy regulations (EEA).
    Google LLC (Google Analytics and Google Ads) Website analytics and digital advertising on Our Sites, including remarketing to visitors who have previously visited Our Sites. With Google Signals enabled, Google may associate cross-device activity and infer demographic and interest information where users are signed in to a Google account that allows it. Data is shared with Google only where visitors have given cookie consent. United States UK Addendum to the EU Standard Contractual Clauses, as set out in Google's Controller-Processor Data Processing Terms.
  8. Changes to our sub-processors. We may change our sub-processors from time to time. Where we add or replace a sub-processor that will process personal data we hold on your behalf, we will give you at least 30 days' prior notice by email to the address registered against your account. If you reasonably object to the change on data protection grounds, you may end your use of the service by closing your account in accordance with clause 11; we will refund you for any unused portion of a paid subscription on a pro-rata basis where it is reasonable to do so.
  9. Audits. You may, no more than once per calendar year and on reasonable prior written notice of at least 30 days, request information from us reasonably necessary to demonstrate our compliance with this clause 16. Given the nature of our service and the volume of hosts we serve, on-site audits are not generally practicable; we will satisfy reasonable audit requests by providing written responses, copies of relevant policies and (where available) third-party certifications or audit reports. We may charge a reasonable fee for our costs in responding to audit requests that exceed what is required by data protection law.
  10. Deletion or return of personal data at the end. On termination of your account (whether by you under clause 11, automatically under clauses 4.6 or 4.8, or for any other reason), we will delete the personal data we hold on your behalf in accordance with the retention periods set out in our Privacy Policy. Before deletion, and within any applicable grace period, you may export your guest data using the export tools available in your account, or by contacting us for assistance. After deletion, we will keep only the information we are required to retain by law (for example, transaction records for tax purposes), which we will continue to hold in accordance with the Privacy Policy.
  11. Conflict. If there is any conflict between this clause 16 and the rest of these terms in relation to our processing of personal data on your behalf, this clause 16 prevails.

17. Other important terms

  1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this, either in writing or through Our Sites.
  2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  3. Nobody else has any rights under this contract. This contract, in respect of Your RSVP Site, is between you and us. No other person shall have any right to enforce any of its terms.
  4. If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking any of these terms, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.
  6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and any proceedings brought or any dispute or claim arising will be dealt with in the English courts, which have exclusive jurisdiction. However, if you live in Scotland you can bring legal proceedings in either the Scottish or the English courts, and if you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.
  7. Marketing. When creating a Gather account you are agreeing to receive digital marketing from us. By creating your account you are agreeing to receive informational and relevant marketing emails, and targeted marketing via social media platforms, from us. You can unsubscribe at any time by clicking the unsubscribe link in marketing emails, or by contacting us at [email protected].